How quickly will I hear back?
Within 24 hours, often much sooner. WhatsApp messages are answered within the hour during Moroccan working time. Urgent notes (mark the subject “urgent”) get a same-day reply, weekend or otherwise.
Contact us
A short note is enough. Every message reaches our planning desk — never a chatbot, never a call centre — and a signed reply lands in your inbox within 24 hours, usually much sooner.
Get in touch
You'll hear back from us within 24 hours guaranteed.
Reach us however suits you. WhatsApp is fastest, email is best for longer briefs, and our Casablanca line is open during Moroccan hours. Every message is read, signed, and answered by a planner — never a chatbot.
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Address
Rue de Lille, Casablanca 20550
- iA signed, human reply within 24 hours — never a template, never an auto-responder.
- iiYour details stay with our planning team. Never sold, never spammed, no middlemen.
- iiiTravelling soon? Write “urgent” in the subject — we answer same day, weekend or otherwise.
The planning desk
Find us
Our riad office in Casablanca
Before you write
Will a real person reply, or a template?
Always a real person, signed by name, writing from Casablanca. We don’t use auto-responders for trip enquiries.
I’m not ready to book — can I still write?
Yes. Most families exchange notes with us for weeks or months before committing. There’s no pressure, no follow-up calls. Write when you have questions, we’ll be here.
Do you keep my details?
Only inside our planning team, only for the purpose of replying to you and shaping your trip. Never sold, never shared, never added to a newsletter without your asking.